Privacy Policy

This Privacy Policy describes how PennSupplyHub (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://www.pennsupplyhub.com (the “Site”).

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us:

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your orders. We also collect information if you contact us for customer support.

“Personal Information” refers to any information that can identify an individual.

Device Information

Purpose of collection:

  • To load the Site accurately
  • To analyze website traffic and improve user experience

Source of collection:

  • Automatically collected through cookies, log files, pixels, and similar technologies

Personal Information collected:

  • IP address
  • Browser type
  • Time zone
  • Pages or products viewed
  • Referring URLs
  • Interaction with the Site

Order Information

Purpose of collection:

  • To process and fulfill orders
  • To arrange shipping and delivery
  • To process payments
  • To communicate with you regarding your order
  • To prevent fraud and risk

Source of collection:

  • Collected directly from you

Personal Information collected:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)

⚠️ We do NOT store your full credit card or payment details on our servers.

Customer Support Information

Purpose of collection:

  • To provide customer support and respond to inquiries

Personal Information collected:

  • Email address
  • Order details
  • Communication records

Sharing Personal Information

We share your Personal Information with trusted service providers only when necessary to operate our business, including:

  • Payment processors (such as Stripe, PayPal)
  • Shipping and logistics partners
  • Website hosting and analytics providers

We may also disclose your information if required by law or legal request.

Behavioral Advertising & Analytics

We may use analytics and marketing tools (such as Google Analytics or advertising pixels) to understand how customers use our Site and to improve our marketing.

You can opt out of targeted advertising via:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale
  • Process payments
  • Ship orders
  • Communicate with you
  • Improve our services and website

Cookies

Cookies are small data files placed on your device. We use cookies to:

  • Enable essential website functionality
  • Remember preferences
  • Analyze website performance

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Data Retention

We retain your Personal Information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to certain processing

To exercise these rights, please contact us using the details above.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you are not satisfied with our response, you may contact your local data protection authority.